Day 2 - Sunday - Introduction to Residential Home Inspection

SETTING UP BUSINESS - Guest Speaker (1/2 day)

Get some up to date information on getting your business off the ground from a former Institute graduate. What to expect in the first year as well as some cost savings tips.

OFFICE MANAGEMENT

• Business Startup
• Scheduling Inspections
• Telephone Techniques
• Business Forms
• Bookkeeping and Accounting
• Tools of the Trade

MARKETING STRATEGIES

• Dealing with Realtors
• Other Sources of Referral
• Brochure and Newsletter Development
• Speaking Engagements
• Media Opportunities
• Customer Service

LUNCH BREAK

BUSINESS OVERVIEW

• A Look at the Inspection Business
• What the Future Holds
• How to Make Money in Home Inspection
• Inspection Options, Scope and Limitations

PLAYERS IN THE REAL ESTATE TRANSACTION

• Builders
• Realtors
• Buyers/Sellers
• Lenders, Lawyers, Insurance Companies
• Home Warranty Programs
• Relocation Companies/Corporate Transfers

STANDARDS OF PRACTICE & CODE OF ETHICS

• Professional Requirements

INSURANCE

• Errors and Omissions and Liability Insurance
• Liability Insurance

LEGAL ISSUES & CONFLICT RESOLUTION

• Liability Control
• Pre-Inspection Contract
• Adjusting Client Expectations
• A Carefully Worded Report
• How to deal with a Legal Claim
• Conflict Resolution with clients, builders, warranty programs, municipalities & legal profession

REVIEW OF INSPECTION REPORT DAY 1

NIGHT ASSIGNMENT - READING

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